Frequent Asked Questions


If you have any questions that are not listed here, please click the contact us link at the left side of this page and chose General Inquiries from the pull down menu to reach the correct department.

 

How secure is my information?
We use a High grade AES-256 256 bit encryption algorithm to ensure protection. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your compute transmission and our server, so that only data to and from these sources can be valid.

When purchasing online using your credit card, The transaction is processed through PayPal SSL secured payment gateway. Your information is  SSL-encrypted and sent directly from your computer to PayPal server, where your card and transaction is authorized and approved. Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically.
 

What payment methods do you accept?
All payments are processed through Paypal Checkout. This allows for us to accept major credit card and/or Paypal account payments.

 

Do you sell wholesale or dropship?
Yes, Please contact our Customer Service for further information to become our wholeseller or distributor.

 

Are your products Vegan friendly?
Yes! All of our product lines are vegan friendly. If in doubt for any particular product, please contact our Customer Service department.

 

Are your products 100% cruelty free?
Yes! Absolutely. We absolutely do NOT condone animal abuse nor testing products on animals of any sort, and strive to look for vendors that have the same moral outlook for earths animals as we do.

 

Do you ship internationally?
Yes! We ship internationally! When you place an order at our estore, at 'your shopping cart contents' section you'll see estimate shipping which will calculate the shipping costs for you. All orders must be paid in Australian Dollar by PayPal or Credit Card.

Customers are responsible for all duties and taxes. We ship customer's order with The Australia Post and cannot guarantee a fixed delivery time for international orders, as delays in customs are beyond our control. Delivery can be 2 to 6 weeks depending on the type of shipping you choose.


How long does it take to receive my order?

Shipment times vary depending on postal speeds and your physical location. In general we ask most customers to allow up to 2 weeks for delivery within Australia and 6 weeks for other countries.


What is your return policy?
Simply try our products for at least 30 days. If you are not completely satisfied - for any reason(s) - return the product to us within 30 days for a complete purchase price refund less shipping & handling fees. For full details please visit our Returns page.

Your IP Address is: 54.162.147.179
Store Maintained by Azonic Technology - Australia